Dear Angel:
We would like to take this opportunity to thank you for the work you have done for us over the past eight years. It is not often that we are blessed enough to come across honest, hard working individuals such as yourselves, who are also available to help us work through the mechanics of not only installing all of the latest and greatest electronic gadgets we enjoy, but to also help us understand and learn how they work.
Angel, you have always gone above and beyond our expectations and graciously accommodated us, for example, despite your detailed notes we were unable to make our remote control work properly – we called you and you came over immediately to fix our problem. This is just one of many examples of how you came to our rescue following the installation of all of our TV’s, speakers and related equipment. I can assure you that this type of response and service is very rare if it exists at all and we commend you for your customer service.
In addition, no job was ever too big or too small, you gladly helped us with all our requests. We have always recommended your services to our friends and business associates who are considering upgrading or replacing their current audio/video equipment and we would recommend your services to anyone who wants prompt, honest, hard-working individuals who not only install but follow-up and provide outstanding customer service. We consider you more than true experts in your field, we consider you friends. Until our next equipment upgrade.
Yours sincerely,
Brenda & Henry